Return & Refund Policy

We stand behind our work with a fair and transparent refund policy

Last Updated: December 18, 2025

1. Our Commitment

At ModernCo, customer satisfaction is our top priority. We are committed to delivering high-quality services and products. If you're not completely satisfied with your purchase, we're here to help with our comprehensive return and refund policy.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Services not delivered as described in the project scope
  • Significant delays beyond agreed timelines without valid justification
  • Technical issues that prevent the delivered solution from functioning as intended
  • Failure to meet agreed-upon specifications and requirements
  • Cancellation of services before project commencement

Note: Refund eligibility is subject to review and must be requested within the specified timeframes outlined in this policy.

3. Refund Timeframes

Different refund policies apply based on the stage of your project:

  • Before Project Start: 100% refund if cancelled at least 48 hours before the scheduled start date
  • Within First Week: Up to 75% refund if significant issues are identified within the first 7 days of project commencement
  • Mid-Project (Up to 50% Completion): Partial refund based on work completed and deliverables provided
  • After 50% Completion: Refunds evaluated on a case-by-case basis, typically limited to undelivered milestones
  • Post-Completion: 30-day satisfaction guarantee for bug fixes and minor adjustments; major refunds require substantial proof of non-compliance

4. Non-Refundable Items

The following items and services are non-refundable:

  • Completed work that meets the agreed-upon specifications
  • Third-party services, licenses, or subscriptions purchased on your behalf
  • Custom development work that has been delivered and accepted
  • Consultation fees for completed sessions
  • Domain registrations, hosting fees, and other external service costs
  • Work completed beyond the 30-day post-completion period

5. How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Contact our support team via email at refunds@modernco.com or call +1 (555) 123-4567
  • Step 2: Provide your order number, project details, and reason for the refund request
  • Step 3: Include any supporting documentation (screenshots, correspondence, project files)
  • Step 4: Our team will review your request within 3-5 business days
  • Step 5: You will receive a decision via email along with next steps
  • Step 6: If approved, refunds are processed within 7-10 business days

6. Refund Processing

Once your refund request is approved:

  • Refunds will be issued to the original payment method used for the purchase
  • Processing time is typically 7-10 business days from approval
  • You will receive a confirmation email once the refund has been processed
  • Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
  • For wire transfers or international payments, processing may take longer

7. Partial Refunds

In some cases, partial refunds may be granted:

  • When a portion of the project has been completed satisfactorily
  • For services that were partially delivered but not fully completed
  • When specific milestones were met but others were not
  • As a goodwill gesture for minor issues or inconveniences

Partial refund amounts are calculated based on the percentage of work completed and the value delivered.

8. Dispute Resolution

If you disagree with our refund decision:

  • You may request a review by our senior management team
  • Provide additional evidence or documentation to support your claim
  • We will conduct a thorough review within 5-7 business days
  • If the dispute remains unresolved, we offer mediation services through a neutral third party
  • All parties agree to attempt good-faith resolution before pursuing legal action

9. Cancellation Policy

You may cancel your project or service at any time:

  • Before Start: Full refund minus any non-refundable deposits (typically 10-15%)
  • During Project: You will be charged for work completed up to the cancellation date
  • Recurring Services: Cancel at least 30 days before the next billing cycle to avoid charges
  • Cancellation requests must be submitted in writing via email

10. Quality Guarantee

We stand behind the quality of our work:

  • 30-day bug fix guarantee on all completed projects
  • Free revisions for work that doesn't meet agreed specifications
  • Performance guarantees as outlined in your service agreement
  • Ongoing support options available for extended peace of mind

11. Exceptions and Special Circumstances

We understand that unique situations may arise:

  • Force majeure events (natural disasters, pandemics, etc.) may affect refund policies
  • Custom agreements may have different terms as specified in your contract
  • Enterprise clients may have negotiated refund terms in their service agreements
  • We reserve the right to make exceptions on a case-by-case basis

12. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

  • Refund Requests: refunds@modernco.com
  • General Inquiries: support@modernco.com
  • Phone: +1 (555) 123-4567
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
  • Mailing Address: 123 Innovation Street, Tech City, TC 12345

Our Promise

We are committed to fair and transparent business practices. If you're not satisfied with our services, we'll work with you to make it right. Your success is our success, and we're here to ensure you have a positive experience with ModernCo.